PLEASE ANTICIPATE SLIGHT DELAY ON DELIVERIES DUE TO COVID-19. THANK YOU AND KEEP SAFE!
PLEASE ANTICIPATE SLIGHT DELAY ON DELIVERIES DUE TO COVID-19. THANK YOU AND KEEP SAFE!

Frequently Asked Questions

  • What payment methods do you accept? You can pay your order via Cash-on-delivery, Visa, Mastercard, American Express and Discover Cards via PayPal Express Checkout.
  • I am trying to pay via Credit Card, but Paypal is popping up. What should I do? No worries, this is normal since our credit card payments are processed by PayPal. Please note that you will not be required to create a PayPal account to complete payment via your credit card,
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  • When can I expect my order to arrive? Your orders are processed 24 hours after you have completed the purchase. Our standard delivery within the Philippines takes about 5-10 days depending on your location. You will also be provided with a tracking number from LBC/Xpost/Checkmeout or Ninja Van once your order has been shipped. Please note that there are no deliveries during Sundays and regular Holidays.
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  • How do I know if my order is on the way? Once your order has been shipped, our support team will personally get in touch with you to update you of your tracking number and order status.
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  • How can I track my order? Once you have received your tracking number, you can track it via our tracking page here.
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  • Is it possible to schedule a delivery date and time? We support weekday only or weekend only deliveries. Once you have placed your order, please message us asap regarding this, as we can only arrange delivery schedule before your items are shipped out. Since your orders are handled by a third-party courier, we do not have control over the delivery time once it is on transit status.
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  • My item has not arrived within the declared timeframe. What should I do? There are several reasons why delays or delivery issues happen. This may include an incomplete address or unreachable mobile number. If we haven’t contacted you yet, please feel free to drop us an email to inquire of your order status.
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  • How can I cancel or change my order? Unfortunately, we are only able to make changes to your order if it has not been fulfilled yet. If you wish to request changes on your order, please contact us immediately. We allow same day request for changes or cancellation. If the order has already been processed, we can no longer cancel or make any necessary changes to it.
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  • Can I request for return/refund? We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please let us know and don't forget to attach a photo or video so we can address the issue clearly. To know more about our Return Policy, please visit this link: https://novelty.ph/pages/refund-policy
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  • How can I contact you? For further Inquiries, comments and feedback, please write to us at support@novelty.ph or you may simply send your message via our contact form here.