Frequently Asked Questions

Shipping & Delivery

How long is your delivery time frame?

How can I track my order?

What is your delivery schedule?

Is it possible to schedule a delivery date and time?

My item has not arrived within the declared time frame.


What payment methods do you accept?

I am trying to pay via Credit Card, but Paypal is popping up. What should I do?

My credit card payment has been rejected, what should I do?

Change in order and Cancellations

Can I change my order variant/size?

Can I cancel my order?

Returns and Refunds

I have received a damaged item. What should I do?

What is your Return & Refund Policy?

Other Inquiries

How can I contact you?